Ticket Policies

Last updated: November 6, 2025

This Ticket Refund, Cancellation & Reschedule Policy (“Policy”) explains how Moonlit Productions, LLC (“Moonlit Productions,” “we,” or “us”) handles ticket sales for events listed on https://moonlit-productions.com.

By purchasing a ticket, you acknowledge and agree to this Policy.

1. All Sales Final – No Refunds

  • All ticket sales are final.
  • We do not offer refunds for any reason, including (but not limited to):
    • Change of plans
    • Scheduling conflicts
    • Illness or injury
    • Weather, travel issues, or other personal circumstances
  • Please make sure you can attend before completing your purchase.

2. Ticket Transfers

We understand that sometimes plans change, so we allow limited transfers:

  1. Transfer window
    • Tickets can be transferred to another person up to 14 days (2 weeks) before the event date.
    • Transfer requests within 14 days of the event date may be refused.
  2. How to request a transfer
    • Contact us at contact@moonlit-productions.com with:
      • Your full name and order details
      • The new attendee’s full name and email address
    • We may require additional information to verify your identity or the order.
  3. Transfer approval
    • Transfers are not automatic; they are subject to our review and confirmation.
    • Once a transfer is completed, the original purchaser no longer has the right to attend the event using that ticket.

3. Event Changes, Rescheduling & Cancellations

3.1 Event changes

  • We may update event details (such as start time, lineup, or programming).
  • We will make reasonable efforts to notify ticket holders via email and/or the event page.

3.2 Rescheduled events

  • If an event is rescheduled, your ticket will typically be honored for the new date.
  • If you cannot attend the new date, you may contact us within a specified timeframe (to be listed in our reschedule notice) to discuss possible options, which may include a credit toward a future event, at our discretion.
  • Rescheduling does not automatically entitle you to a cash refund.

3.3 Canceled events

  • If we fully cancel an event and do not offer a rescheduled date, we may, at our discretion and subject to applicable law, provide either:
    • A refund of the ticket price, or
    • A credit toward a future event
  • Any such remedy and the process for claiming it will be communicated in our event cancellation notice.

3.4 Force Majeure

  • We are not responsible for failure to perform or delays due to causes beyond our reasonable control (e.g., severe weather, government restrictions, public health emergencies, venue closures, acts of God).
  • In such cases, we will make reasonable efforts to communicate options, which may include rescheduling or credits, at our discretion.

4. Contact

If you have questions about this Policy or need to request a ticket transfer, please contact us:

Moonlit Productions, LLC
Email: contact@moonlit-productions.com