Last updated: November 6, 2025
Moonlit Productions, LLC (“Moonlit Productions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit https://moonlit-productions.com (the “Site”) or interact with us online, including when you purchase tickets, buy merchandise, or contact us.
By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Information you provide directly
- Contact information – such as your name, email address, phone number, and billing/shipping addresses.
- Account information – if you create an account, we may collect your username, password, and preferences.
- Order information – details about tickets or merchandise you purchase.
- Communications – messages you send us via contact forms, email, or social media.
1.2 Payment information
We use third-party payment processors (such as Stripe / WooCommerce Payments and other providers) to process payments. We do not store your full credit card number. Payment information is handled in accordance with those third parties’ own privacy policies and security practices.
1.3 Automatically collected information
When you visit our Site, we may automatically collect:
- Device and browser information – IP address, browser type, operating system, device identifiers.
- Usage data – pages visited, links clicked, time spent on the Site, referring pages.
- Cookies and similar technologies – small files stored on your device to remember your preferences and help us improve the Site.
2. How We Use Your Information
We may use your information to:
- Process and fulfill ticket and merch orders.
- Communicate with you about your orders, events, schedule changes, or service updates.
- Provide customer support and respond to inquiries.
- Send you promotional emails about upcoming events, news, or offers (you can opt out at any time).
- Improve and personalize the Site and our services.
- Detect, prevent, and address technical or security issues.
- Comply with legal obligations and enforce our Terms & Conditions.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in or remember items in your cart.
- Understand how visitors use the Site so we can improve it.
- Sometimes support marketing and analytics.
You can control or disable cookies through your browser settings. However, some portions of the Site may not function properly if you do so.
4. How We Share Your Information
We may share your information with:
- Service providers – such as website hosting, payment processors (e.g., Stripe / WooCommerce Payments), ticketing plugins, email delivery services, analytics providers, and other vendors who help us operate the Site and our events.
- Merchandise partners – such as Printful or other third-party fulfillment providers when you purchase merchandise, so they can process, fulfill, and ship your order.
- Professional advisors – such as attorneys, accountants, and auditors, as needed.
- When required by law – in response to legal requests, to comply with laws, protect our rights or the rights of others, or investigate fraud.
We do not sell your personal information to third parties.
5. Third-Party Websites and Services
Our Site may link to third-party websites or services (such as Printful’s store pages, payment portals, or social media). These third parties have their own privacy policies and practices. We are not responsible for the content, privacy, or security practices of those sites.
When you leave our Site (for example, to complete a merch purchase on a third-party storefront), you should review that site’s privacy policy.
6. Data Security
We use reasonable technical and organizational measures to protect the information we collect. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Choices
You may:
- Opt out of marketing emails by clicking the “unsubscribe” link in our messages or contacting us.
- Update or correct your information by logging into your account (if applicable) or contacting us.
- Request deletion of certain data, subject to legal and operational requirements.
If you are located in a jurisdiction with specific privacy rights (such as the EU or certain U.S. states), you may have additional rights under local law. Contact us for more information or to make a request.
8. Children’s Privacy
Our Site and events are not primarily directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate consent. If you believe we have collected such information, please contact us so we can remove it.
9. International Visitors
If you access the Site from outside the United States, please be aware that your information may be processed and stored in the United States, where data protection laws may differ from those in your country.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. Your continued use of the Site after changes become effective constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
Moonlit Productions, LLC
Email: contact@moonlit-productions.com